All of our gold jewelry is made with a stainless-steel base and finished with 18k gold. Additionally, all of our silver-colored jewelry is crafted from 100% stainless steel. Our jewelry is waterproof and 20 times stronger than gold-plated or silver-plated alternatives.

When we refer to our jewelry as waterproof with a stainless-steel base, it means that it is resistant to water damage. The stainless-steel base offers excellent durability and corrosion resistance, allowing the jewelry to maintain its quality even when exposed to water. You can wear our waterproof jewelry with confidence, knowing it won’t be easily affected by water-related activities or everyday use.

No, our jewelry is hypoallergenic and free of nickel and copper. We prioritize using materials that are safe for individuals with sensitive skin, ensuring a comfortable wearing experience for everyone.

Absolutely! Our jewelry is hypoallergenic and specifically designed for individuals with sensitive skin. It is free from nickel and copper—two common allergens—ensuring a comfortable, irritation-free wearing experience.

No, our jewelry is designed to prevent any discoloration or greenish tint on the skin. We carefully select materials to minimize the chances of such reactions. Rest assured, you can wear our jewelry with confidence, knowing it will not cause any discoloration.

We provide a jewelry cloth specifically for polishing your pieces. To clean your jewelry, simply use the cloth to gently polish the surface and remove any dirt or smudges. Regular use of the cloth will help keep your jewelry looking its best and maintain its shine.

For ready-to-ship items, we strive to dispatch them on the next business day after your order is placed. However, personalized items, such as name jewelry, require additional time for customization. The processing time for these items is approximately 2 weeks. We ensure that each personalized piece is crafted with the utmost care and attention to detail before it is shipped to you.

If your order is being shipped to the United States, no duties will be charged. However, taxes may apply based on the customer's state.

For customers purchasing from other countries, please note that customs fees and VAT may apply, and these charges vary by country. We recommend familiarizing yourself with the customs regulations and potential fees in your specific location to ensure a smooth delivery process.

Yes, you can upgrade your shipping method during the checkout process. Simply choose the option that best suits your needs. Please note that upgrading the shipping method will affect the delivery time but will not impact the processing time. If you need expedited shipping, select the appropriate option at checkout for a faster delivery of your order.

Yes, we offer cancellations within 5 hours of placing your order. To cancel, please email us at support@chloevajewelry.com as soon as possible. In the subject line, type "Cancellation" followed by your order number. In the body of the email, include the name of the person who placed the order, the order number, and the email address associated with the order. Our customer support team will assist you with the cancellation process.

Certainly! If you need to change your delivery address, please email us at support@chloevajewelry.com with your request. However, if your order has already been shipped, we may be unable to make changes to the address. Please notify us as soon as possible so we can assist you accordingly.

After placing your order, you will receive a confirmation email with a tracking number for your shipment. This tracking number allows you to monitor your order’s progress. If you don’t receive the confirmation email or encounter any issues with the tracking number, please email us at support@chloevajewelry.com, and our team will assist you promptly.

Once you place an order, a confirmation email will be sent to you with your unique order number. Please check your inbox for this email. In some cases, it might end up in your spam or junk folder, so be sure to check those as well. If you’re still unable to locate the confirmation email or have trouble finding your order number, please don’t hesitate to reach out to us, and we’ll be happy to assist you further.

Our lifetime color warranty reflects our commitment to replacing any jewelry that shows signs of discoloration. We stand behind the quality of our products, and if your jewelry experiences any discoloration over time, we will gladly replace it. Our goal is to ensure you continue to enjoy your jewelry for a lifetime, preserving its original beauty and color.

The warranty covers any discoloration that may occur with the stainless steel in your jewelry. If you experience any color changes or discoloration, we will address it under our warranty. Our goal is to provide you with high-quality jewelry that maintains its original appearance, and we will resolve any issues related to discoloration to ensure your satisfaction.

• The warranty does not cover issues or damages related to enamel, beads, shells, pearls, or stones used in the jewelry. These components may have their own unique care requirements and are not included in the warranty.
• The warranty also does not extend to jewelry breakages caused by accidental damage, mishandling, excessive force, or natural wear and tear. It does not cover scratches or loss of the jewelry due to circumstances or accidents.
• Please note that the gold color of the jewelry may naturally darken with regular use. This is a normal occurrence and is not covered by the warranty. To restore the shine, we recommend cleaning the items with a soft cloth and alcohol.
• While we assure you that the color of our jewelry will not come off, scratches are not covered by the warranty. We advise handling the jewelry with care to minimize the risk of scratches.

Our warranty primarily focuses on issues related to the stainless steel and the overall quality of our jewelry. For any further inquiries regarding the warranty or specific concerns about your jewelry, please feel free to contact our dedicated customer support team.

To activate the warranty, please follow these steps:

1. Contact Us: If you have any questions about which items are covered by our warranty or need assistance, please reach out to our customer support team. They will provide the necessary information and guidance.
2. Provide Evidence: If your jewelry shows signs of discoloration, please send us clear photos and videos of the affected item. This evidence is required for us to assess the situation accurately. Note that failure to provide photos or videos may result in the warranty not being activated.
3. Final Decision: All decisions regarding the warranty are final. While we aim to provide excellent customer service, we reserve the right to deny any request that does not meet the warranty criteria or where evidence is insufficient.
4. Store Credit: If the warranty applies to your case, we will issue store credit for the original value of the item. Please note that refunds are not provided for discoloration issues covered by the warranty.

We value your satisfaction and aim to ensure a positive experience with our products. Our warranty process is designed to address any discoloration issues with your jewelry. If you have any further questions or need assistance with warranty activation, please don’t hesitate to contact our customer support team.

We offer a 15-day return window from the date you receive your package. To be eligible for a return, items must be in their original condition, without any scratches, wear marks, or damage. Please ensure the items are not tangled or damaged during return transportation.

Return the items in their original packaging, and include any free items that were part of your order.

If you wish to exchange an item for a different size, color, or style, please follow our return policy to return the original item to us. Once we receive and verify the condition of the returned item, we will process the exchange and send you the desired item.

We cannot be held responsible for any lost packages or issues that may occur during the return transportation process. We recommend using a reliable shipping method and obtaining a tracking number for your return.

For detailed instructions on initiating a return or if you have any further questions about our return and exchange policies, please contact our customer support team. We are here to assist you and ensure a smooth and satisfactory experience.

After we receive your returned item and assess its condition, we strive to process your refund promptly. Please note that the refund process typically takes 3-5 business days from the time we receive your returned order. Our team will carefully inspect the item to ensure it meets the criteria for a refund, such as being in its original condition without any damage or wear marks.

We appreciate your patience and understanding during this process and are working diligently to complete your refund as quickly as possible. If you have any further questions or concerns regarding your refund, please don’t hesitate to reach out to our customer support team.

We apologize for any inconvenience caused by receiving a defective item. To resolve this issue, please contact us as soon as possible with detailed information about the defect. Attach photos and videos showcasing the specific problem, and include your order number in the email to help us locate your purchase quickly. Our customer support team will thoroughly assess the situation and work to find a satisfactory solution for you. We appreciate your cooperation and look forward to resolving this matter promptly.